Our Professional Services team works with you to turn your innovation ideas into new insights and views so you can enhance service assurance and customer experience management. In this blog series we’ll explore new use cases that reflect novel ways of exploring data in Kalix Analytics.
Service assurance and customer experience are critical in any network. While the telecoms industry benefits from common practices and many familiar issues, every operator faces subtly different situations.
These differences mean that many will also have different ideas for how they handle assurance and experience optimizations – or need new ways of viewing data to reveal very specific insights.
This is true of our customer and partner base. Many of you are inspired to try new things and to create fine-tuned views to solve different problems that you have identified. Kalix Analytics gives you a broad range of insights, through defined views – but the ability to combine different data sources and to create new views is fundamental, because it allows new ways of correlating information and the discovery of new kinds of insights.
As a result of this, our Professional Services team works closely with your teams to help you secure the views you need, allowing you to create new KPIs, track data that’s specific to your operational systems and services, and to focus on new or unusual scenarios you encounter.
In this new insight series, we’ll showcase some of these innovations – so we can share knowledge and insights and show others how they can benefit from these micro innovations.