Fixed Broadband Monitoring

Our Fixed Broadband Monitoring (FBB) solution gives you comprehensive customer- and service-aware monitoring and analytics – for any fixed access technology.

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Ensure the Highest Service Quality for Consumer and B2B Customers

Fixed broadband is essential for your residential and business customers alike. Our solution gives you the real-time insights and information you need to deliver and protect your key services, support SLAs, and prioritize issues – end-to-end.

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Enhancing FBB Networks

– the role of user plane monitoring and deep packet inspection

User plane monitoring and deep packet inspection (DPI) are crucial for FBB service assurance, as they provide deep insights into both network performance and the user experience.

User plane monitoring allows network operators to analyze traffic flows and usage patterns in real time, helping to identify and resolve issues by measuring service indicators like jitter, packet delay, and dropped and delayed packets.

Improved Service Quality

DPI enables our solutions to examine the content of packets passing through the network, allowing precise identification of application types.

Together, these tools enable proactive management of network resources and traffic optimization, leading to improved service quality and higher customer satisfaction in fixed broadband networks.

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Improved Service Quality

DPI enables our solutions to examine the content of packets passing through the network, allowing precise identification of application types.

Together, these tools enable proactive management of network resources and traffic optimization, leading to improved service quality and higher customer satisfaction in fixed broadband networks.

Polystar's monitoring software interface on desktop

FBB-Monitoring – a Comprehensive Approach

Polystar’s solution combines three key perspectives to ensure service quality:

Customer Premise Equipment (CPE) data is collected from modems and routers.
Network Performance data (counters and KPIs) is collected from network elements.
DPI and User Plane data is collected from FBB network nodes.

If a customer experiences a problem with third-party services accessed over your network, your team must be able to quickly determine if the problem is in the network or an external server. DPI analysis is essential for pinpointing root causes and integral to our FBB monitoring solution.

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Benefits of Polystar's FBB-monitoring

FBB-monitoring boosts network reliability and customer satisfaction.

Real-Time Application Insights

With DPI, you get real-time application insights, including traffic volumes, low-level statistics and performance.

Customer Premises Equipment Statistics

We correlate user plane traffic with control plane data, providing insights down to the CPE level for root cause analysis and troubleshooting.

Network Performance Insights

Insights into bandwidth, traffic, and peak usage times help you to understand network loads and enhance capacity planning and congestion management.

Enhanced Subscriber Experience

Understanding broadband usage allows you to customize services to meet customer needs more effectively. For example, with high demand for streaming video, you can create optimized offers.

Identify Potential Security Threats

With DPI, you can spot abnormal traffic patterns that could indicate threats. Detecting these early means you can mitigate them before they impact operations or compromise user data.

Access Technology Agnostic Solution

The solution is access technology agnostic, leveraging the broadband network gateway as the monitoring and data collection point.

Use Cases

Fixed-Broadband Monitoring

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DPI-Based Service Quality Monitoring

User plane monitoring and DPI provide real-time insights into FBB performance, helping you to manage traffic and resolve issues for high-quality service. These capabilities support network optimization, detect security threats, and assure SLAs.

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Single Customer View

The single user view provides insights at the CPE level, supporting troubleshooting down to the property. Insights include application usage, latency, and connection success and retransmission rates.

DHCP Analysis

Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to the CPE devices connected to the your network. The Fixed Broadband Monitoring solution provides insights on DHCP attempts and success rates, as well as response times.

DNS Analysis

A Domain Name Server (DNS) translates human-readable domain names (e.g., example.com) into IP addresses. The FBB Monitoring solution provides statistics on DNS attempts and responses as well as DNS failure reasons and failure rates.

RADIUS Analysis

The Remote Authentication Dial-In User Service (RADIUS) protocol authorizes and authenticates users to enable them to access the network and services. Our solution tracks RADIUS attempts, failures, and failure rates, and analyzes CPE failures.

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Discover More Telecom Use Cases

OTT and Video Performance

Assure the quality of video and other over-the-top services

Use of OTT applications – particularly video – has exploded. Tracking network performance and service delivery is key to managing customer experience.

5G Fixed Wireless Access

High-speed, flexible mobile broadband for homes and businesses

Our 5G Fixed Wireless Access (FWA) Automated Service Assurance provides real-time monitoring of customer experience and service performance.

RAN Monitoring

Use our ML-based geolocation to spot coverage issues

Our RAN monitoring solution visualizes radio performance data on Google Maps, offering a clear geographic view. This enables users to analyze and resolve network coverage issues while pinpointing root causes.