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Service Assurance Solutions

Real-time monitoring for round-the-clock control of your network resources.

Monitor and Manage Your Critical SLAs to Deliver Outstanding Service Assurance

The ability to precisely monitor and manage your SLAs with customers is critical – failure to do so results in both direct costs, reputational damage and may lead to you to breach regulatory standards. You must stay on top of your SLAs and ensure that you meet your obligations – in full, all the time. Polystar’s Service Assurance suite enables you to do so.

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Why choose Polystar for Telco Service Assurance?

100+

Operators

More than 100 Telco Operators and CSPs across the world have chosen Polystar for Service Assurance of their mobile networks.

+100 million

Mobile Subscribers Covered

Over 100 million mobile subscribers in 50+ different countries are covered with our solutions. And the number is increasing.

 

12

Unique Dashboard Portals

Our software provides you with 12 different dashboard portals that cover all aspects of Service Assurance in telecommunications.

Real-Time Monitoring

Polystar offers a complete Service Operations Centre solution suite that puts you in control of your SLAs. It provides real-time monitoring of service quality and network resources, enabling your team to detect and analyze issues – and the impact to your customers from any resulting service impairment.

Instant visibility allows you to resolve issues quickly and prioritize your actions based on customer impact and SLA conditions – ensuring efficient resource allocation while protecting your business.

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Service Assurance Portal in KALIX shown in a laptop screen

Real-Time Monitoring

Polystar offers a complete Service Operations Centre solution suite that puts you in control of your SLAs. It provides real-time monitoring of service quality and network resources, enabling your team to detect and analyze issues – and the impact to your customers from any resulting service impairment.

Instant visibility allows you to resolve issues quickly and prioritize your actions based on customer impact and SLA conditions – ensuring efficient resource allocation while protecting your business.

Request a Polystar Demo
Service Operation Center in Telecommunications

Support Your Service Innovation with Optimized Service Assurance

Your expanding service portfolio must deliver exceptional levels of performance, bringing new opportunities for your business. It will also demand more widespread and complex SLAs – to cover low latency, guaranteed QoS parameters, and much more.

To support your increasingly diverse and complex set of services, you need new levels of service assurance that can support your business as you monetize investments in 5G and more. That’s what Polystar brings to your operations – the telco service assurance tools to optimize service quality.

Understand What’s Happening and Track KPIs with Our Service Assurance Solutions

Create your own performance indicators and ensure compliance. With our Service Assurance solutions in telco networks, you can easily build, visualize and monitor the KPIs that matter for your business. As you roll out new services, you can be sure that you’re managing what really matters.

So, if you are planning to offer discrete network slicing, mission critical services, new kinds of video packages, build new partnerships with content providers – or anything else that demands more stringent SLAs, Polystar gives you the tools to deliver the service assurance that will be required.

Support your service innovation with optimized service assurance

Understand What’s Happening and Track KPIs with Our Service Assurance Solutions

Create your own performance indicators and ensure compliance. With our Service Assurance solutions in telco networks, you can easily build, visualize and monitor the KPIs that matter for your business. As you roll out new services, you can be sure that you’re managing what really matters.

So, if you are planning to offer discrete network slicing, mission critical services, new kinds of video packages, build new partnerships with content providers – or anything else that demands more stringent SLAs, Polystar gives you the tools to deliver the service assurance that will be required.

Benefits from Polystar's Service Assurance for Telecom Networks

Assurance of networks and services is all about customer experience. 
A man and a woman working in a telecom service operations center

Optimize Performance

Proactively manage telco service assurance for your customers, ensuring that your network delivers the right quality and conditions. With consistent performance, customer satisfaction will be enhanced – while ensuring efficient operations and managing costs and resources effectively at all times.

Service Assurance

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What Our Service Assurance Customers Are Saying

Hatem Mestiri
CTO Ooredoo Tunisia

“We needed to replace a legacy solution that did not provide the insight and intelligence with the flexibility we required to support our customer-­centric focus. The Polystar team not only met all of our technical requirements, but also gave us additional functionality to enrich our knowledge of customer experience.”

Polystar Service Assurance Use Cases

Service Assurance

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Frequently Asked Question about Service Assurance in Telecom

  • Service assurance in telecoms is the practice of ensuring that all services in the portfolio are delivered consistently, according to the required performance goals and customer expectations.

    Services may be backed by specific guarantees, such as SLAs, between the provider and customer; general requirements, set by regulators; or simply have basic performance goals that are inherent to the service itself – for example, for a voice or video session – if these goals are not met, then the service cannot function.

    To deliver service assurance, the ability to capture, process and mediate real-time information from networks, system entities and other sources is required. As service performance goals have advanced, service assurance must also evolve to ensure that it keeps pace with evolving service capabilities.

  • Service assurance is essential for all generations of mobile and other networks. However, 5G brings new levels of complexity and service possibilities. It also brings heightened user expectations. To manage these and to ensure performance meets all goals and SLAs, 5G needs enhanced levels of service assurance.

    This is important both in production networks, as well as during test, staging and delivery processes. Independence and objectivity are critical, so that CSPs can rapidly identify and troubleshoot issues, manage performance and proactively maintain their networks.

    5G continues to evolve, with new capabilities that have been introduced in updates from 3GPP (R16, R17, etc.). As such, CSPs need to ensure that their assurance platforms continue to evolve, in line with the standards.

  • Automation delivered numerous benefits. Reducing reliance on manual procedures means that service performance can be maintained, with accelerated issue detection and dramatically reduced Mean time to Resolution (MTTR). Actions can be automatically taken based on emerging indicators, leading to proactive assurance to protect SLAs and service experiences.

    A more detailed explanation can be found on our blog: Automating Service Assurance to Drive Operational Performance


  • Service Assurance software should be able to track thousands of KPIs. These relate to dropped calls, roaming, corporate accounts, customer care, IoT and more – covering all services and the operational and business domains.

    You need a single platform that can integrate all relevant data to ensure you track the right KPIs for your business. The right platform should be able to support your specific KPIs – and also include industry-standard metrics, based on specifications, as well as experience drawn from deployments with the global operator community.

    Polystar offers a range of portals that allow your different teams to focus on the KPIs that matter to their roles and objectives. 

  • Implementation times vary with the size and complexity of the network. With Polystar’s off-the shelf Service Assurance software, it typically takes 1 to 6 months.

  • It is truly integrated, combining all relevant sources of information with tools to drive relevant, real-time insights.

    • Multi-protocol call correlation
    • Self-learning / intuitive tool
    • Supports all technologies in a single system (2G-5G SA, IMS)
    • Combines all required functionality: 
      - Signaling monitoring
      - User plane monitoring
      - Voice quality monitoring
      - RAN monitoring
      - Video monitoring
      - Performance management -monitoring (PM)
      - Configuration management (CM)
    • Delivers end-to-end insights with AI-driven analytics
    • Supports closed loop and ticket automation

  • In order to monitor all your services, and manage and track their SLAs, you need full visibility of all your services, not only those that rely on the latest technology generation.
    It’s important to have a Service Assurance platform that has visibility of all network technologies and services.

    Also, make sure your selected software partner offers futureproof tools, because 6G is around the corner.

  • Yes, our platform supports and enables the CSP journey to the cloud: we support on-prem, hybrid and full cloud deployments.

Download Polystar's White Paper about Revolutionizing Service Assurance
White Paper

Service Assurance White Paper

Revolutionizing Service Assurance

Explore how new sources of data can be captured, processed, and integrated to enhance and extend service assurance for a new class of services – delivering the bigger picture.

Download White Paper

Explore our Knowledge Center

Discover how Polystar can support you in delivering outstanding Service Assurance and Telecom Insights.

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Discover how we can support you in delivering outstanding service assurance.

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