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IoT Portal

Our IoT Portal provides comprehensive coverage for all devices managed in your IoT service portfolio.

 

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Monitor and Analyze Global IoT Connectivity

Seamless IoT connectivity is the backbone of mission-critical applications. As an IoT service provider, you need a robust monitoring and analytics solution to ensure a consistent and high-quality customer experience across, diverse global networks.

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How Polystar supports Global IoT Operators

Assuring Cross-Border Connectivity for IoT Operators
Our Solutions for Global IoT Operators

Assuring Cross-Border Connectivity for IoT Operators

IoT applications can be static or nomadic. In both cases, consistent QoS and service visibility are essential.

They can also demand connectivity to different networks – particularly for nomadic use cases that frequently cross borders and roam. Centralize SIM / eSIM management and reporting are essential for large fleets of remote devices. 

 

Cross-border connectivity - Öresundsbron

Our Solutions for Global IoT Operators

We enable global IoT operators to deliver differentiated services for diverse IoT applications. 

We monitor both NB-IoT and LTE-M connectivity – which deliver energy efficient connectivity and reliable coverage across various environments, as well as scalable data rates to support everything from low-bandwidth sensors to more demanding applications.

IoT application in Manufacturing
Polystar's IoT Portal - monitoring interface in a laptop screen

Serving IoT Providers' Needs

Polystar’s IoT Portal provides comprehensive coverage for all devices managed by an IoT communications provider, offering:

  • Tailored views to serve the needs of different teams in your organization  with rich, real-time analytics and metrics
  • Pre-built workflows that guide experts to relevant insights and problem identification
  • APIs to support integration with third-party systems, and automated reports and alerts
  • Integration with your core, providing a global view of all supported networks, services and customers

 

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Get an Overview of Your Global IoT Service Status

Our IoT Portal provides monitoring and analytics of control plane and user plane traffic between your network and local mobile networks.

It gives you a comprehensive entry point for monitoring and analyzing IoT traffic, supplying a user-friendly dashboard that highlights KPIs, trends, and more.

Our solution supports your business with a global real-time view of key connectivity and experience metrics, such as the total number of active devices, connectivity success rates, session stability, and roaming distribution across networks and regions.

 

With Polystar's solution you'll get an overview your global IoT Service Status

Get an Overview of Your Global IoT Service Status

Our IoT Portal provides monitoring and analytics of control plane and user plane traffic between your network and local mobile networks.

It gives you a comprehensive entry point for monitoring and analyzing IoT traffic, supplying a user-friendly dashboard that highlights KPIs, trends, and more.

Our solution supports your business with a global real-time view of key connectivity and experience metrics, such as the total number of active devices, connectivity success rates, session stability, and roaming distribution across networks and regions.

 

What Our Customers Say

Nicola Berardocco
CEO, Telecom26

Telecom26 has differentiated service offers – business critical, mission critical and more – which Polystar's solution is able to support because of the insights the advanced monitoring and analytics platform provides.

IoT Application monitored in a mobile phone

Example Use Cases

  • Obtain a complete overview of each customer’s devices and traffic.
  • Share insights with your customers through auto-generated reports or online.
  • Identify and analyze IoT segments (e.g. regions, devices, RAN technologies, customers) that generate the most traffic.
  • Dynamically sort data to gain insights of customer behaviors, device types, types of service used, frequency of usage, usage areas, and quality of service.
  • Compare service performance in different roaming partner networks.
  • Identify faulty IoT devices that are generating excessive amounts of signaling.

Benefits for Different Roles

 The IoT Portal provides valuable insights that help users with different roles. 
Business Users
Technical Users
Management

Business Users

Product managers, customer success, sales and other business roles:

  • Customer Experience Assurance: quickly understand how service quality impacts customer satisfaction and retention.
  • Proactive communication: identify and address issues before they affect SLAs or lead to customer complaints.
  • Informed decision-making: use real-time data to support pricing, upselling, and service improvement strategies.
Woman Account Manager at a customer meeting

Technical Users

 Network operations and support engineers: 

  • Faster issue resolution: pinpoint problem areas (e.g. failing networks, malfunctioning devices) quickly with visual diagnostics.
  • Root cause analysis: correlate connectivity issues with network partners, locations, or device types.
  • Operational efficiency: reduce troubleshooting time and enhance SLA compliance with actionable insights.
iStock-1357436548-Internet-of-things-iot-1200x900

Management

Executive roles and strategy leads:

  • Strategic visibility: monitor global service performance at a glance to align operations with business goals.
  • Partner accountability: benchmark network performance and guide strategic connectivity partnerships.
  • Risk mitigation: spot trends early to prevent systemic issues and protect brand reputation.
Executive roles and Strategy Leads
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Common User Benefits

 Everyone in your team can obtain: 

Service Quality Monitoring and Analysis by IoT Category

Our solution delivers deep insights into IoT traffic quality, detecting and resolving service issues using standard mobile network KPIs, organized as service quality indicators (SQIs). Users can benefit from powerful analytics and workflows for detailed monitoring, troubleshooting, and traffic exploration.

Detailed Protocol Analysis

The IoT Portal helps users analyze failure ratios across supported protocols with guided, streamlined workflows. It enables monitoring of long-term trends to manage traffic growth across IoT categories, roaming countries, and networks. Each protocol has a dedicated workflow for in-depth root cause analysis and troubleshooting.

Visibility Down to Single IoT Device Level

 Polystar’s solution offers a clear overview of recent activity from a specific device or firmware, including device details, service quality indicators, and network interactions. Users can quickly view the last country or network visited, signaling events, and data usage. This enables effective monitoring and analysis of device performance and usage trends, improving IoT management. 

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Questions and Answers

IoT Portal

  • Narrowband IoT (NB-IoT) is a low-power, wide-area network (LPWAN) technology developed by the 3rd Generation Partnership Project (3GPP) to enable efficient communication for devices transmitting small amounts of data over extended periods. It is particularly suited for applications such as smart meters, environmental monitoring, and asset tracking, where devices require long battery life and may need to operate in challenging coverage areas. Key benefits of NB-IoT include enhanced indoor coverage, support for a massive number of low-throughput devices, and reduced device complexity, leading to lower costs and extended battery life.

  • LTE-M is similar to Nb-IoT in that it supports low-power devices that may need to be deployed in remote locations or where coverage can be hard to obtain for classical mobile devices. However, it offers enhanced data rates when compared to Nb-IoT and is optimized for more frequent radio activity. So, it can be more suitable for applications that transmit / receive data more often, and for which nomadic performance is required – asset tracking, logistics, healthcare and more. There are two versions, Cat-M1 and Cat-M2, which offer different blends of power and data access.

  • 5G Standalone (SA) enhances Internet of Things connectivity through a dedicated 5G core, enabling features like network slicing, ultra-reliable low-latency communication (URLLC), and support for massive device connectivity. These capabilities make it ideal for advanced use cases, such as autonomous vehicles, smart manufacturing, and remote healthcare. Its full potential is still emerging, but 5G SA is already key to building scalable, real-time IoT ecosystems.

  • Mobile data, voice and messaging as well as outbound roaming each have unique service characteristics, which are reflected in the respective SQIs and KPIs. The Corporate portal enables you to analyze this data in real time for troubleshooting purposes. Monthly statistics data enables users to compare and rank the customer experience at corporate level.

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Discover how Polystar can help you monitor global IoT connectivity.

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