Carefully selecting the right customer experience assurance solution provider for your 5G SA network is crucial to ensure optimal service quality, minimize downtime, and fully realize new revenue opportunities.
Ensure your Service Assurance Solution Delivers the Following:
Get real-time end-to-end 5G SA insights into the customer experience
To focus customers’ service experience as your key measure in service assurance decisions and actions, you need to monitor and analyze 5G SA experience in real time - prioritizing issue resolution based on the number of users the incident is predicted to affect.
Apply a single tool and data to serve multiple user roles
Introducing a 5G Standalone core network and launching the associated services involves multiple teams in the operator organization. The key user groups for 5G SA service monitoring and analytics include core network operations, device management, and customer service. The experts in these teams have specific competencies – and specific requirements for a solution. As 5G SA network roll out, operation and troubleshooting involve cooperation between these teams, the solution should be designed to provide each with ready-made views and workflows to assist them in their daily tasks.
View all mobile technology generations and network vendors across a single pane of glass
Despite the fact that 5G Standalone as a technology is self-contained, it still uses the 4G LTE core and radio as fallback options. A non-technical customer may not be aware of which network the device is using and will just assess the service experience. The network monitoring and analytics tools need to be capable of supporting detailed investigation of problem situations, even in multivendor environments, to guide your team to rapid issue resolution.
Enable adaptability and ad-hoc queries
When a new service or technology is introduced, unexpected situations can be the rule rather than the exception. When resolving unprecedented issues, your experts value a solution that supports initiating ad-hoc queries, filtering data and rapidly drilling down to session level details.
Automate repetitive tasks
Applying automated and self-adaptive alarms enables your experts to be automatically notified when thresholds are crossed. Informative notifications enable teams to take proactive remedial action before the issue affects customers. As repeating patterns are recognized and corrective actions have been verified, the solution should enable automated actions to be applied to make resolution attempts.
Enable data feeds to external systems
Ensure that your Standalone 5G network monitoring and analytics data can be applied to operations, engineering and business systems. The selected system should provide open APIs and support multiple real time and batch data transfer formats.
