A Leading Central European Operator Will Deploy Polystar's Powerful Customer Experience Management Platform
- Operator to strengthen the service assurance for voice and data services with deployment of the latest and state-of-the-art Customer Experience Assurance solution from Polystar
- New deal maintains partnership with Polystar that started in 2006
A leading Central European mobile and fixed network operator is to deploy the advanced Customer Experience Assurance solution from Polystar, the leading provider of automated assurance and data management solutions for CSPs, to strengthen customer experience management and quality of service throughout its networks.
The new deal expands the partnership between the two companies with the upgrade of a traditional service assurance and network monitoring solution to a Customer Experience Assurance solution that will enable 24/7 real-time monitoring of performance across multiple technologies. The solution comes with flexibility to integrate multiple data sources and enables creation of on demand use cases to extend the analytics capability.
Polystar’s Customer Experience Assurance solution combines two key products: OSIX Network Monitoring & Troubleshooting provides advanced monitoring functionality that includes network tracing and troubleshooting that enable CSPs to detect and resolve network issues or poor performance before they impact customer experience. The KALIX Analytics tool delivers a unified view the network, customers and service performance in real-time, underpinned by AI.
“We are committed to delivering the best possible experience for our customers, and the advanced Customer Experience Assurance solution of Polystar will help us to fulfil those ambitions,” said a spokesperson for the operator. “Over the course of our long engagement with Polystar we have developed a strong and trustful working partnership, and we look forward to taking it into this new phase.”
“Polystar’s technology is expanding the options available to CSPs by providing unparalleled data management and analysis and by enabling a complete view of their customers and their network,” said Steve Preston, CEO of Polystar. “Our partner is a forward-thinking and innovative operator and we are very proud of the work we’ve done with them over the last 18 years and are delighted to extend our partnership.”
Polystar is increasingly recognized as one of the most advanced vendors in the network automation space with a portfolio underpinned by three key factors: our communications heritage, automation capability, and capacity to manage the full complexity of networks.
With sophisticated data management tools powered by our AI/ML capabilities, Elisa Polystar is leading the industry toward fully self-driving networks that are essential for improving operational and financial performance in a complex business and network environment.
