Stockholm, Sweden, February 27th 2024 - The 4iG Group and Polystar (formerly Elisa Polystar) have signed a cooperation agreement for the implementation of an automated network management and customer experience monitoring system. In the first phase of the cooperation, the innovative solution will be implemented at Vodafone Hungary.
4iG Group is the first Hungarian company to implement Polystar’s solution for the automation of network monitoring processes, based on Polystar’s Zero-Touch NOC, intending to ensure a higher level of network operations and thus improve customer experience. Under the agreement with 4iG Group, Polystar will also implement its best-in-class data operations solutions at Vodafone Hungary, the first of its Hungarian subsidiaries. Polystar's innovative DataOps solutions will enable the service provider to build an open data architecture that consolidates data from multiple network sources, enabling data virtualization.
The system continuously monitors network performance & customer experience to predict, detect and resolve problems without human intervention, enabling operators to automate their fault management processes.
The closed-loop Zero-Touch NOC solution used in Elisa’s own network in Finland can handle 100% of alarms, resulting in a 71% reduction in network incidents and 79% faster resolution.
“The cooperation with Polystar is an important milestone in the life of both 4iG Group and Vodafone Hungary, as the future belongs to automated networks that offer speed and reliability to our customers”, said Péter Fekete, CEO of 4iG Group.
“The telecommunications industry is changing dynamically, and we want to be at the forefront of this changing environment in order to provide our customers with the highest quality of service.”
“Polystar is committed to offering a range of cloud-based solutions that contribute to fully self-service networks through artificial intelligence, machine learning and custom data management tools”, said Anssi Okkonen, CEO of Polystar.
“Our telecom experience, automation knowledge, and ability to manage complexity make us a leader in network monitoring. We are pleased to be able to offer these solutions in partnership with 4iG Group.”
Representatives from 4iG Group and Polystar discussed the vision for the future at Mobile World Congress in Barcelona: the next milestone in the project will be artificial intelligence and machine learning to autonomously identify and resolve emerging faults, providing a higher-level operating model for companies.
About Polystar
Polystar is a global leader in automated assurance solutions for telecommunications operators, transforming complex network data into operational intelligence that drives business results. Our solutions enable communications service providers to enhance customer experience and achieve operational efficiency through real-time, actionable insights and pragmatic automation.
Drawing on more than two decades of continuous innovation in customer experience assurance and proven automation expertise, we deliver value by helping operators collect, analyse and act on network data effectively. Our portfolio combines smart data management, intelligent analytics, and automated workflows to provide the foundation for increasingly automated network operations.
Trusted by more than 100 communications service providers across 55 countries, we work collaboratively with operators to optimize their multi-vendor networks - whether cloud-native or on-premises. Our solutions help providers improve strategic decision-making, increase customer satisfaction, and optimize operational costs across radio access, transport, and core network domains.
Polystar is part of Elisa, which provide sustainable solutions for over 2.8 million consumer, corporate and public administration customers in over 100 countries.
With headquarters in Stockholm and offices worldwide, Elisa Polystar is certified to ISO 9001:2015 and ISO 27001:2013 by an accredited, independent certification body.
