Your business customers depend on seamless connectivity, consistent performance and minimal disruption. Enterprises demand high-quality, reliable services to support their operations.
As an operator, you can differentiate with superior customer experience – boosting retention and loyalty. If you can deliver a top-tier experience, you can grow your revenue, upsell new services – and build sustainable, long-term partnerships.
Polystar’s KALIX Corporate Portal solution is designed for account, sales and service managers handling your corporate accounts, and for support engineers who troubleshoot potential network and service issues.
It utilizes data profiles to control access to corporate analytics data – so user views can be restricted to the analytics data for the accounts they are handling.
The Corporate portal enables Account Managers and Sales Representatives to track and analyze corporate account usage trends in real time.
It provides insights into customer behavior, helping to identify patterns and anticipate needs. This data allows representatives to spot upselling opportunities and tailor offers.
Our solutions aid decision-making by highlighting growth areas, supporting personalized and proactive account management, driving sales and customer satisfaction.
Service Managers monitor and maintain high service quality, ensuring that you meet the agreed SLAs. They track performance metrics and address issues that impact service delivery.
The Corporate Portal supports them by sharing real-time data with corporate customers, demonstrating service quality and reliability. Clear, accessible reports help build trust and accountability between you and your clients.
The Corporate Portal is a key tool for your Support Engineers, offering detailed, account-specific data for efficient problem-solving.
With real-time access to critical information, engineers can respond more quickly, rapidly resolving issues to minimize downtime. This helps maintain high service quality and enhances customer experience.
The analytics insights that we provide help your sales team discover upselling and cross-selling opportunities for your corporate customers.
Isolated views can be provided to corporate account managers so that they can only view their own customers’ data.
If you want, you can provide a real-time overview of service quality as a service for corporate users. This is enabled by data profiles, which isolate corporate service quality data to be shared.
This allows businesses to monitor network performance and ensure consistent service quality for their operations.
If you want, you can provide a real-time overview of service quality as a service for corporate users. This is enabled by data profiles, which isolate corporate service quality data to be shared.
This allows businesses to monitor network performance and ensure consistent service quality for their operations.
Knowledge Center
Read about DataOps in Service Assurance to learn how our solution helps operators leverage closed-loop operations in the 5G era. Download White Paper here
Gain insights into the transformative power of geolocation data in telecom operations. Discover the operator benefits and more here
Automating Service Assurance is a critical step to drive operational performance for telecom operators – challenged by emerging 5G SA services.
