
Customer Experience Management
Differentiate the experience you offer through real-time insights into how your customers actually experience your network.
We enable network operators to proactively meet customer needs, providing seamless and reliable monitoring and analytics software. Our solution portfolio for Automated Assurance helps operators improve the customer experience and gain operational efficiencies – paving the way for smarter, faster and more reliable services.
We provide advanced network monitoring and telco analytics, integrated in a single platform, tailored to the requirements of current and future networks.
Use Case Areas
Differentiate the experience you offer through real-time insights into how your customers actually experience your network.
Network issues must be resolved quickly – but performance indicators are found in multiple domains. The solution? End-to-end monitoring with probes that provide full network visibility.
CSPs need to carefully manage their investments and operational expenditure. Find out how Elisa Polystar can help you boost your operational efficiency.
Our Performance Management software offers tailored portals, tuned to the needs of different users. Benefit from native telecoms expertise and logic-rich data presentation that guide user to valuable insights.
Benefit from our complete Service Operations Center solution, putting you in control of your SLAs. Obtain real-time monitoring of service quality and network resources, enabling your team to rapidly detect and analyze issues.
Polystar can be your strategic partner leading the way to fully autonomous networks, enabling you to deliver outstanding customer experience and operational performance.
Of innovation in Customer Experience Assurance and Service Excellence.
Our solutions provide real-time visibility of customer experience – and a complete overview of network and service performance.
More than 100 CSPs, across four continents, use Polystar’s solutions for service assurance and network automation.
"We continue to collaborate with global best practice service providers to ensure that our services and solutions continue to safeguard an outstanding experience for all our valued customers. We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services."
“Now we are witnessing a new revolution in analytics. The future of data analytics will contain interaction tailored to the requirements the the user", said Mohammad Shaheen, Head of Product Strategy at Polystar.
Watch the video and learn about intent-based analytics for telcos.
“Now we are witnessing a new revolution in analytics. The future of data analytics will contain interaction tailored to the requirements the the user", said Mohammad Shaheen, Head of Product Strategy at Polystar.
Watch the video and learn about intent-based analytics for telcos.
Telecom Insights
4iG has expanded its’ partnership with Polystar to deploy an AI-enabled network service monitoring system at One Hungary. Press Release
Download our CX Management in 5G SA Networks white paper to learn about the vital role played by Service Assurance solutions.
Why is automation of service assurance and data management is the foundation of autonomous operations? Learn more here