Press Release, October 28, 2024
GO Extends Investment in Polystar’s Telco Analytics Solution - Unlocking Real-Time Analytics to Enhance Network Quality and Customer Experience
GO, a leading provider of quad-play services in Malta, has signed a new agreement to increase its investment in Polystar’s network monitoring and analytics solutions.
GO has long benefitted from insights provided by Polystar’s OSIX monitoring platform and the KALIX Roaming Analytics portal. Now, GO has affirmed its commitment to KALIX by adding the Network Analytics portal to the existing deployment.
KALIX provides a unique, unified 360-degree view of networks, customers, and service performance in real time, backed by AI to deliver unparalleled insights into perceived service quality and customer experience. This accelerates problem resolution and troubleshooting – and predictive capabilities allow new issues to be detected before they negatively impact customer experience.
This view is delivered via portals optimized for different users and roles in the operator organization. The Network Analytics portal allows users outside the core assurance team to access insights, enabling more stakeholders to leverage objective information to boost overall performance and democratizing data analytics to support transformation activities.
“KALIX is proving its value to our decision-making process; thanks to the rich insights it provides to our teams. With the new Network Analytics portal, people across the organization are able to access performance insights that shape decisions which ultimately improve the overall customer experience, across all our services, seamlessly”, said Geoffrey Cauchi, Senior Manager - Networks at GO.
“The Network Analysis Portal is helping us to proactively monitor and troubleshoot our networks more effectively, with minimal disruption to our customers, while unlocking new KPIs that will help us live our purpose of driving a digital Malta, where no one is left behind.”
“Our solutions help our customers to secure independent real-time actionable insights and allow any user to quickly and easily discover relevant, objective information,” commented Thomas Nilsson, Chief Product Officer for Polystar.
“We’re delighted that GO has extended its relationship with our solutions and look forward to helping them to deliver superior experiences for its market-leading services.”
The addition of the Network Analytics portal will support GO’s continuing investments in its network, as it enhances 5G coverage and service support.
In addition to this new investment, GO has also extended its contract for OSIX monitoring by a further five years. OSIX supports more than 400 protocols and interfaces, providing deep-dive capabilities to allow users to proactively manage network and service quality and prevent network degradation.
About Polystar
Polystar (formerly Elisa Polystar) is a global leader in automated assurance solutions for telecommunications operators, transforming complex network data into operational intelligence that drives business results. Our solutions enable communications service providers to enhance customer experience and achieve operational efficiency through real-time, actionable insights and pragmatic automation.
Drawing on more than two decades of continuous innovation in customer experience assurance and proven automation expertise, we deliver value by helping operators collect, analyse and act on network data effectively. Our portfolio combines smart data management, intelligent analytics, and automated workflows to provide the foundation for increasingly automated network operations.
Trusted by more than 100 communications service providers across 55 countries, we work collaboratively with operators to optimize their multi-vendor networks - whether cloud-native or on-premises. Our solutions help providers improve strategic decision-making, increase customer satisfaction, and optimize operational costs across radio access, transport, and core network domains.
Polystar is part of Elisa, which provide sustainable solutions for over 2.8 million consumer, corporate and public administration customers in over 100 countries.
With headquarters in Stockholm and offices worldwide, Polystar is certified to ISO 9001:2015 and ISO 27001:2013 by an accredited, independent certification body.
About GO
GO is Malta’s leading communications services company. Our purpose is to drive a digital Malta where no one is left behind. As the first quad play provider in Malta we provide mobile, fixed line, internet and TV services to more than 500,000 customers. We also provide unrivalled services to the Maltese business community, including Cloud Services, roaming services, data networking solutions, business IP services, and managed services. We have achieved this by investing heavily in our true fibre-powered infrastructure, being the first and only Maltese operator to have access to three submarine cables connecting the islands to the Web and being the only Maltese operator with a fully integrated fixed/mobile network for a seamless experience. For more information, please visit the official website of GO
Media Contacts
Polystar:
Johanna Jokinen, Director, Communications +44 7766 561661
GO:
Mandy Calleja, Head of Corporate Communications, GO plc, +35679573368
