Roaming Analytics

 Gain real-time visibility, assurance, and optimization across your roaming ecosystem. 

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A Unified Workspace for Roaming Monitoring and Analytics

Roaming operations are becoming more complex - across partners, technologies, costs, and customer expectations. Our Roaming Portal brings monitoring and analytics together in one intelligent workspace. It is enhanced with AI-powered anomaly detection and agentic AI to automate key tasks, spot emerging issues, and prioritize what matters most.

This enables teams to act faster and smarter to protect roaming revenue and customer experience.

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Kalix Analytics Roaming Portal for improved Roaming Monitoirng and Roaming Analytics

Why Roaming Quality Matters

Small Share, Big Revenue Impact

International roaming represents a relatively small share of total traffic, yet it contributes disproportionately to revenue and customer perception.

Subscribers expect seamless voice, messaging, and data services wherever they travel. Even short-lived quality issues can lead to lost usage, increased complaints, and strained partner relationships.

To protect roaming revenue, service providers need end-to-end visibility, rapid root-cause isolation, and commercial insight that connects technical performance to financial impact.

Key Benefits With Polystar’s Roaming Monitoring and Analytics

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Grow Roaming Revenue

Identify partner and network issues early, verify roaming steering effectiveness, and detect silent roamers before revenue leaks occur.

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Improve Customer Experience

Understand how many subscribers are affected - not just failed transactions -  and proactively protect high-value roaming segments.

 

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Boost Operational Excellence

Enable NOC-level surveillance, guided workflows, and faster root-cause isolation across roaming services and partners.

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Enhance Commercial Insight

Track roaming quality by country and network using standardized KPIs and SQIs aligned with the GSMA GRQ framework.

 

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From Global Visibility Down to the Subscriber Level

Our Roaming Portal delivers true end-to-end visibility across multiple organizational layers.

  • Executives gain global views of roaming quality trends by country and partner, while operations teams monitor inbound and outbound traffic in near real time.

  • Operational teams can drill down into protocol-level performance and individual subscriber activity - moving from high-level KPIs to detailed transactions and call traces for precise troubleshooting.

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From Global Visibility Down to the Subscriber Level

Our Roaming Portal delivers true end-to-end visibility across multiple organizational layers.

  • Executives gain global views of roaming quality trends by country and partner, while operations teams monitor inbound and outbound traffic in near real time.

  • Operational teams can drill down into protocol-level performance and individual subscriber activity - moving from high-level KPIs to detailed transactions and call traces for precise troubleshooting.

Polystar's Roaming Portal supports SLA Management and partner evaluation

Data-Driven Optimization for Business and Operations

More than a monitoring tool, the Roaming Portal supports continuous optimization across technical, operational, and commercial teams. By converting complex roaming data into clear performance indicators, it enables better steering verification, SLA management, and partner evaluation.

This data-driven approach connects day-to-day operational insights with long-term business goals, helping service providers improve efficiency, protect revenue streams, and support sustainable roaming growth.

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Polystar’s Roaming Portal, Powered by Kalix Analytics, Helps CSPs:

  • Achieve full visibility into global roaming quality for inbound and outbound roamers

  • Accelerate root-cause isolation

  • Turn commercial insights into stronger partner management

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Questions and Answers: Roaming Monitoring and Analytics

  • Silent roamers are subscribers who travel but generate little or no roaming usage. By identifying these users and their locations, operators can target campaigns that encourage service activation - turning missed opportunities into incremental roaming revenue.

  • Operators can protect roaming revenue by continuously monitoring roaming quality end to end, detecting issues early, rapidly isolating root causes, and linking technical performance to commercial impact.

    Example: In one of Polystar's customer deployments in North America, the roaming assurance software helped identify a misconfigured charging case toward a high-volume roaming network, preventing significant revenue leakage.

  • The Roaming Portal provides dedicated Steering Reports and Steering Analysis Views that monitor steering platform performance across inbound and outbound roamers. These views track metrics such as steered users and steering-related failures, helping operators quickly detect deviations that may signal platform issues.

  • Interconnect monitoring provides visibility into signaling and service performance across roaming interfaces and protocols. It enables operators to detect failures, isolate root causes, and verify the health of roaming connections between networks.

    In essence, interconnect monitoring focuses on the technical interfaces between networks, while roaming monitoring covers the full end-to-end subscriber journey and quality of service.

     

  • The GSMA Global Roaming Quality (GRQ) framework defines standardized KPIs and Service Quality Indices for roaming. It enables operators to measure, compare, and manage roaming quality consistently across partners, supporting SLA management and commercial discussions.

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